What We Collect and Why We Use It
When you open an account with us, we collect the information needed to operate your wallet, process payments and verify your identity. This includes your name, contact details, device identifiers and transaction records tied to your bKash, Nagad or Rocket activity. We use this data to
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keep your account running securely, to process withdrawals, and to detect unusual activity that could put your wallet at risk. We do not sell your personal information to external marketing companies. Data shared with payment processors — such as the networks behind bKash, Nagad and Rocket
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— is limited strictly to what those services need to complete your transaction. We may also retain aggregated, non-identifiable usage data to improve how the platform performs on mobile. Your data is stored on servers with encryption at rest and in transit. Retention periods vary by
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data type: transaction logs are kept for as long as required by applicable financial record obligations, while optional preference data can be deleted on your request. Whether and how this policy applies to you depends on your local law and the eligible regions where our platform
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operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.